Membership

SUPU • 食补（下称为“我们”或“本品牌”）拥有及经营此网站www.supu.com.my（下称为“本网站”）。本网站通过互联网提供线上订购模式与送货服务。使用者（下称为“您”）注册后即成为会员，即代表同意且接受下列条款及细则所约束。我们有绝对权力随时更改有关之条例或细则，无需另行通知。

会员福利：

凡成功注册成为SUPU • 食补会员，即可享有以下福利与优惠：

• SUPU会员
  • 每消费满MYR160或以上（折扣后）可享有免邮（仅限西马）
  • 享有会员积分福利（可参考下部分“会员积分制度”）
• SUPU-VIP
  • 每消费满MYR160或以上（折扣后）可享有免邮（仅限西马）
  • 享有会员积分福利（可参考下部分“会员积分制度”）
  • 享有额外5%折扣，并适用于所有SUPU 食补汤品（不包括特别促销产品和运费）

如何升级为SUPU-VIP：

• 凡在过去12个月内（成功登记为会员后开始计算；不包括第三方平台的推荐或销售），累计消费达MYR1000，将自动升级为SUPU高级会员

SUPU会员积分制度：

• 每消费MYR 1即累积 1 SUPU Point。
  • 注册会员即获 200 SUPU Points
  • 会员将于生日当天获得 500 SUPU Points（生日日期需于生日前最少30天输入系统 / 本网站，并且于生日当天登入本网站点击领取，逾期将无法获得生日SUPU Points）
  • 追踪SUPU Instagram即可获得 100 SUPU Points
  • 每累积：
  • 200 SUPU Points 即可兑换MYR 5优惠劵；
  • 400 SUPU Points 即可兑换MYR 10优惠劵；
  • 800 SUPU Points 即可兑换MYR 20优惠劵，

• SUPU Point积分将按总账单中的实际应付金额和净额扣除所有现金券、礼券、折扣券、即时返利或任何其他形式的促销优惠后获得奖励
• 会员所累积的SUPU Point不能通过任何形式转让或换取现金

 

条款及细则：

1. 注册账户：
   1. 使用者须于本网站注册成为会员。凡成功注册成为SUPU 食补会员者，即表示使用者已年满18岁以上，并有构成具法律约束力合约的能力。
   2. 使用者必须在登记时：
      1. 提供准确、完整及最新的登记资料；
      2. 确保妥善保存个人使用者名称及密码;

• 授权我们假设只有您或您授权的人士使用您的使用者名称及密码登入本网站

• 如使用者所登记的资料有任何更改，须立即通知我们以确保我们能够有效地联络您。

 

2. 私隐声明：

SUPU • 食补（下称为“我们”或“本品牌”）拥有及经营此网站www.supu.com.my（下称为“本网站”）。本网站通过互联网提供线上订购模式与送货服务。我们重视会员的私隐权，并竭力维护您个人资料得到保密。此私隐政策适用于我们提供的所有产品及服务，说明我们可如何收集、使用及披露您的个人资料。

 

3. 收集个人资料的目的及用途：

使用者无需提供任何个人资料以浏览或使用本网站。当使用者登记使用我们的服务或网上内容，我们会收集使用者的个人资料以便我们能够为使用者提供服务。使用者可拒绝向我们提供个人资料，但在此情况下，我们可能无法为使用者提供服务。使用者提供个人资料，即代表使用者同意我们按本私隐政策声明使用使用者的个人资料。

 

4. 从使用者（下称为“您”）收集所得的个人资料可能会用于以下用途：
   1. 为您提供有关的服务；
   2. 核实您的帐户身份；

• 为您处理订单及处理与服务有关的付款指示或追收应缴款项或其他要求；

1. 就为您提供有关服务而分析、核实及／或检查您的信用、付款及／或状况；
2. 为您设计所需服务；
3. 为您提供客户服务；

• 进行市场研究、统计及行为分析；
• 审核；

1. 按适用法律、规则及规例的规定作出披露；
2. 直接促销本品牌及相关联公司的产品及服务。

 

5. 所收集的个人资料类别：

我们会要求您提供下列的个人资料，以便就您的服务进行登记及管理。倘若没有此等资料，便不可能满足您的服务要求。此类资料包括（但不限于）：

1. 姓名；
2. 联络详情，包括联络人姓名及电话号码，或电邮地址、送货地址。

在某些情况下，您或需按要求提供若干资料，好让我们改善我们的产品及服务，为您提供切合需要的资讯类别。在大部分情况下，您可选择不提供此类资料。然而，若有关的服务是按个人所需而设，或产品的供应是需要您提供所有要求的资料，不提供此等资料会令本品牌不能提供所需的服务。此类资料包括（但不限于）：

1. 性别；
2. 饮食喜好及生活习惯

• 其他有关并已使用的产品及服务。

本品牌的网页伺服器亦会收集有关您接驳互联网期间的资料，以不记名方式作为伺服器使用量的综合统计之用，借以加强服务，更能满足到访本品牌网页人士的需要及期望。此类资料包括（但不限于）：

1. 浏览器类型及版别；
2. 操作系统；及

• 互联网规程(IP)地址及／或网域名称。

 

6. 个人资料之保密、披露及保安：

除非取得您的书面同意，我们不会为得益而以您的个人资料及联络资料进行交易。我们收集及持有关于您的个人资料均会被保密处理；但若需要按法例的规定或要求而履行法律责任，或为您提供服务，或执行收集个人资料的原来目的或直接有关之目的，本品牌有可能会向下述人士披露该等资料（不论其身处马来西亚或马来西亚境外）：

具管辖权的法院、执法机关、或其他政府法定或监管部门、机构或组织；

本品牌之联系公司、参与服务销售及市场推广或行政，或提供货品╱服务的卖家或承办商、代理或其他服务供应商；

任何对本品牌有保密责任的其他人士，包括已承诺保密该等资料的公司集团成员、资讯科技顾问、资料处理承办商、审计师、会计师、或律师；

银行、金融机构、信用卡发行公司或追收欠款服务公司。

任何由您传送或登载于我们网站或网站任何部份的问题、意见、建议或资料，除个人资料外，均视作以非保密及非专有资料的形式自愿提供予本品牌。我们有权自行将该等资料在其他地方使用、复制、披露、传送、刊载及/或登载，包括但不限于为服务的开发和推广及为满足客户的需要等目的，而将该等资料提供给任何联系公司。

我们／本品牌将尽一切合理的努力以确保我们／本品牌持有的所有个人资料均储存于可靠稳妥及安全的地方。

我们会尽力将收集到的所有个人资料保密。然而，请您理解我们不可能保证传输资料的安全。

 

7. 个人资料：

您与我们进行业务往来之时，我们将保存您的网上交易纪录以作审核之用。我们的一般政策是将有关资料保存一段合理时间。我们并不提供设施供您在网上删除我们所持之个人资料。

 

8. 直接促銷

我们拟将向您收集的个人资料用于直接促销用途，就此而言，本品牌须要取得您的同意。如您已提供您的可辨识个人身份的资料给我们，您便可能会不时收到我们或我们相关联公司的电话、电邮或直接的推广邮件。我们主要透过电子邮件与您沟通，如果您希望取消订阅直接促销，您可以点击促销电邮中的取消订阅连结，我们便会将您从通讯名单中剔除，且不需要您付上任何费用。另外，您亦可电邮至eatsupu@gmail.com联络我们的客户服务部以取消订阅。

 

9. 终止授权：

您使用本服务之行为若有任何违反法令或本使用条款或危害本网站或第三者权益之虞时，SUPU • 食补有权不经告知您，立即暂时或永久终止您使用本服务之授权。

 

10. 一般条款：

如双方就条款及细则有任何争议，SUPU • 食补的决定为最终决定并具约束力。

SUPU • 食补与您同意本条款及细则将按照马来西亚相关法律诠释及受马来西亚法律所管辖。

SUPU • 食补保留在不需通知您的情况下，按其酌情权修改本条款及细则之权利。如有任何争议，相关部门保留最终决定权。

 

11. 查阅及更正资料：

如您希望查阅及／或更正您在网上提供给我们的可识辨个人身份的资料，请致函我们电邮：eatsupu@gmail.com

 

12. 适用范围：

本私隐政策声明只适用于本品牌网页。我们网页可能载有通往其他网址及网页的连线点。每当您启动任何此等连线网址，例如点选任何广告客户的连线栏目，您即已离开了我们的网址；而您在离开我们网址后向任何其他团体提供的任何个人资料或任何其他资料，一概不在我们 / 本品牌的管控范围内。您须承担一切浏览或使用其他网址的风险。

 

13. 修改私隐政策：

我们可不时修改本私隐政策，并于我们网页公布。您可不时浏览本私隐政策，以确保您得悉最新版本。

 

14. 免责声明
    1. 会员须自行承担对注册本网站的风险，会员因此而产生之任何损失或损害，我们概不负责，亦无赔偿该损害之责任。我们因删除会员资料；停止会员资格；停止、中断、终止本奖赏计划时，不需负担任何损害赔偿责任。
    2. 本网站所载的所有资料、商标、标志、图像、短片、声音档案、连结及其他资料等（以下简称「资料」），只供参考之用，我们将会随时更改资料，并由我们决定而不作另行通知。我们会尽力确保所有资料的准确性，但我们不会明示或隐含保证该等资料均为准确无误。我们不会对任何错误或遗漏承担责任。

• 若有任何争议，本品牌保留最终决定权。

 

15. 其他事项

本条款的中文及英文版本如有歧义，概以中文版本为准。

本条款及细则最后更新日期为2022年10月19日 。

 

MEMBERSHIP PROGRAMME AND POLICY

SUPU (hereinafter referred to as ‘brand’, 'us', 'we' or 'our') operates www.supu.com (hereinafter referred to as 'Site'). This Site provides online ordering and delivery services. The user (hereinafter referred to as ‘you’, ‘your’) becomes a member after registration, which means that you agree and accept the following terms and conditions. We have the absolute right to change the relevant regulations or rules at any time without prior notice. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

SUPU Members benefits:

User who successfully registered as a member of this Site is entitled for the following benefits and discounts:

SUPU Member

• Free shipping (West Malaysia only) with every purchase of MYR 150 and above (after discount)
• Qualified for SUPU Points Collection Program (refer to “ SUPU Reward Program”)

SUPU-VIP

• Free shipping (West Malaysia only) with every purchase of MYR 150 and above (after discount)
• Qualified for SUPU Points Collection Program (refer to “SUPU Reward Program”)
• An additional 5% discount is applicable to all SUPU products (excluding special promotional items and shipping fee)

How to upgrade to SUPU-VIP:

• Member with accumulated spending of MYR 1000 in the past 12 months (from the registration date; excluding referral/sales directed from third party platform), will be automatically upgraded to SUPU-VIP

SUPU Reward Program:

• Every Ringgit (MYR) spent at this Site will be rewarded with one (1) SUPU Point (MYR 1 = 1.00 SUPU Point).
  • 200 SUPU Points will be rewarded upon registration
  • Extra 500 SUPU Points on birthday (Member needs to enter their birthday at least 30 days in advance, and login the Site on exact birthday to claim, or the points will not be claimable in all circumstances)
  • Follow SUPU Instagram to earn 100 SUPU Points
  • Accumulated SUPU Points can be exchanged for coupon:
  • MYR 5 coupon with every 200 SUPU Points;
  • MYR 10 coupon with every 400 SUPU Points;
  • MYR 20 coupon with every 800 SUPU Points,

• It is expressly provided that SUPU Points will be rewarded on the actual and net amount payable in the total bill after deducting all the cash voucher, gift voucher, discount voucher, instant rebate or any other form of promotional offers.
• SUPU Point is not meant to be converted for cash. It is strictly not transferable in any forms.

Memberships T&C:

REGISTRATION

User must register as a member on this Site. User who successfully registered as a member of SUPU means that the user is over 18 years old and has the ability to form a legally binding contract.

During the registration, user must:

Provide accurate, complete and up-to-date registration information;

Ensure that personal user names and passwords are properly kept;

Authorise us to assume that only you or someone authorized by you can access this Site using your username and password

For any changes of personal information, members may contact SUPU Customer Relationship Management Department via email to eatsupu@gmail.com. Please ensure the contact details that you have provided are correct and updated.

 

PRIVACY POLICY

The process of applying SUPU membership may involve the collection of the data and information (“Personal Data”) about the applicant in the purpose of membership registering and the Company services monitoring and improving.

 

The failure to provide such Personal Data or if such Personal Data provided is not satisfactory to the Brand, will result in the failure of the membership application.

 

SUPU treats and views every member’s personal data seriously. Personal Data provided will generally be kept confidential and processed in accordance with the Data Protection Act. Kindly refer to Privacy Policy for more details.

 

USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

 

PERSONAL INFORMATION COLLECTION

We collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. Such information includes (but is not limited to):

Name

Contact details (name, billing address, shipping address, email address, and phone number)

Payment details (including credit card numbers)

We may also collect additional information if you contact us for customer support. The purpose is to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Such information includes (but is not limited to):

Gender

Eating preferences and living habits

Other related and used products and services

We may also collect additional information from your device from our Site. The purpose is to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Such information includes (but is not limited to):

version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

 

SHARING AND SECURITY OF PERSONAL INFORMATION

SUPU treats and views every member’s personal data seriously. Personal Data provided will generally be kept confidential and processed in accordance with the Data Protection Act. However, if it is necessary to perform legal responsibilities according to the provisions or requirements of the law, or to provide you with services, or to perform the original purpose or directly related purpose of collecting personal data, such information may be disclosed to the following persons:

A court of competent jurisdiction, law enforcement agency, or other government statutory or regulatory authority, agency or organization;

Affiliates of the Brand, sellers or contractors, agents or other service providers involved in the sale and marketing or administration of services, or supply of goods/services;

Any other person under a duty of confidentiality to the Brand, including corporate group members, IT consultants, data processing contractors, auditors, accountants, or lawyers who have undertaken to keep such information confidential;

Banks, financial institutions, credit card issuers or debt collection service companies.

Any questions, comments, suggestions or information transmitted or posted by you on our Site or any part of the Site, other than personal data, shall be deemed to be provided voluntarily to the Brand in the form of non-confidential and non-proprietary information. We have the right to use, reproduce, disclose, transmit, publish and/or publish such information elsewhere at our own discretion, including but not limited to providing such information for the purpose of developing and promoting services and satisfying customer needs to any related company.

We endeavour to keep all personal data collected confidential. However, please understand that we cannot guarantee the security of transmitted data.

 

TRANSACTIONS

We will keep your online transaction records for audit purposes. It is our general policy to keep such data for a reasonable period of time. We do not provide facilities for you to delete the personal data we hold online.

 

DIRECT MARKETING

We intend to use the personal data collected from you for direct marketing purposes. If you have provided us with your personally identifiable information, you may receive phone calls, emails or direct promotional emails from us or our affiliated companies from time to time. If you wish to unsubscribe from direct marketing, you can click on the unsubscribe link in the promotional email and we will remove you from the list at no cost to you. Alternatively, you can unsubscribe by contacting our Customer Service Department at eatspu@gmail.com.

 

TERMINATION

If your use of this service violates any law or these terms of use or threatens to endanger the rights and interests of this Site or a third party, SUPU has the right to immediately temporarily or permanently terminate your authorization to use this service without informing you.

 

GENERAL POLICY

If there is any dispute between the two parties regarding the terms and conditions, the decision of SUPU is final and binding.

SUPU and you agree that these terms and conditions will be construed in accordance with the relevant laws of Malaysia and governed by the laws of Malaysia.

SUPU reserves the right to amend these terms and conditions at its discretion without notifying you. In case of any disputes, the relevant departments reserve the final decision.

 

ACCESS AND CORRECTION OF INFORMATION

If you wish to access and/or correct personally identifiable information you have provided to us, please write to us by email: eatsupu@gmail.com.

 

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Kindly refer to Privacy Policy for more details.

 

MODIFICATION

We may revise this Privacy Policy and post it on our Site any time. You may review this Privacy Policy any time to ensure that you are aware of the latest version.

 

DISCLAIMER

Members are responsible for registering on this Site at their own risk, and we are not responsible for any loss or damage incurred by the member, and we are not responsible for any compensation for such damage. We shall not be liable for any damages due to deletion of member information; suspension of membership; suspension, interruption or termination of this reward program.

All information, trademarks, logos, images, video clips, sound files, links and other information contained in this Site (hereinafter referred to as "Material") are for reference only, we will change the information at any time without prior notice. We endeavour to ensure the accuracy of all information, but we do not warrant, express or implied, that such information is accurate. We will not be liable for any errors or omissions.

In case of any disputes, the Brand reserves the right of final decision.

 

OTHERS

The Chinese version shall prevail English versions in case of inconsistency between these Terms.

These terms and conditions were last updated on March 8^th, 2023.