Privacy Policy

This Privacy Policy describes how eatsupu@gmail.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • · Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • · Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • · Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • · Disclosure for a business purpose: shared with our processor.

Order information

  • · Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • · Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • · Source of collection: collected from you.
  • · Disclosure for a business purpose: shared with our processor, sales channels, payment gateways, shipping and fulfillment apps.

Customer support information

  • · Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • · Purpose of collection: to provide customer support.
  • · Source of collection: collected from you.
  • · Disclosure for a business purpose: shared with our processor, sales channels, payment gateways, shipping and fulfillment apps.

Minors

The Site is not intended for individuals under the age of Twelve. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

We treat and view every personal data seriously. Personal Data provided will generally be kept confidential and processed in accordance with the Data Protection Act. However, if it is necessary to perform legal responsibilities according to the provisions or requirements of the law, or to provide you with services, or to perform the original purpose or directly related purpose of collecting personal data, such information may be disclosed to the following persons:

i.A court of competent jurisdiction, law enforcement agency, or other government statutory or regulatory authority, agency or organization;

ii.Affiliates of the Brand, sellers or contractors, agents or other service providers involved in the sale and marketing or administration of services, or supply of goods/services;

iii.Any other person under a duty of confidentiality to the Brand, including corporate group members, IT consultants, data processing contractors, auditors, accountants, or lawyers who have undertaken to keep such information confidential;

iv.Banks, financial institutions, credit card issuers or debt collection service companies.

Any questions, comments, suggestions or information transmitted or posted by you on our Site or any part of the Site, other than personal data, shall be deemed to be provided voluntarily to the Brand in the form of non-confidential and non-proprietary information. We have the right to use, reproduce, disclose, transmit, publish and/or publish such information elsewhere at our own discretion, including but not limited to providing such information for the purpose of developing and promoting services and satisfying customer needs to any related company.

We endeavour to keep all personal data collected confidential. However, please understand that we cannot guarantee the security of transmitted data.

Direct Marketing

We intend to use the personal data collected from you for direct marketing purposes. If you have provided us with your personally identifiable information, you may receive phone calls, emails or direct promotional emails from us or our affiliated companies from time to time. If you wish to unsubscribe from direct marketing, you can click on the unsubscribe link in the promotional email and we will remove you from the list at no cost to you. Alternatively, you can unsubscribe by contacting our Customer Service Department at eatsupu@gmail.com.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • · We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • · We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at eatsupu@gmail.com or by mail using the details provided below:

NO. 18, JALAN PERINDUSTRIAN PP3, TAMAN PERINDUSTRIAN PUTRA PERMAI, 43300 SERI KEMBANGAN SGR, Malaysia

Last updated: Aug 2022